All items sold on this website are subject to the following terms and conditions:

Return Policy

All sales are final. No refunds or returns will be permitted. The only exceptions are for incorrect or defective products. If you have received a product that is incorrect or defective you must contact us immediately to process a full refund or exchange.

Please note: As a necessary health precaution, we cannot accept any returns or exchanges on wig items. There will be no exceptions.

Exchange Policy

If you are not 100% satisfied with your purchase, we would gladly exchange it, as long as it is considered eligible for exchange (see below). There are no restocking fees for your exchange. However, re-shipping and handling charges will apply.

To process the exchange, the Exchange Request Form must be filled out entirely. The same credit card submitted with your original order will apply for your exchange order, unless otherwise specified on the Exchange Request Form.

Items will only be eligible for exchange under the following conditions:

-          Products must be in its original, pristine factory condition (unaltered, unworn, undamaged, with tags attached, in the appropriate packaging), as per our discretion.

-          Products must be odor-free (any odors on the product will render the product ineligible for exchange).

-          All exchange requests must be made within (5) five business days of receipt of product(s). Any requests made after (5) five business days will not be honored.

Please include the following in your return package:

-          The product(s) in the original box or packaging

-          A copy of the invoice

-          Completed Exchange Request Form (See Below)

PRODUCT EXCHANGE REQUEST FORM

We at Supreme Hair are committed to ensure that you are completely satisfied with the purchase you made. If you are not, we gladly offer free exchanges on all eligible* items.

Follow the steps detailed below to begin processing your exchange:

1. Print this page and complete the form below indicating the item(s) to exchange, the reason for your exchange, and the replacement item(s).
2. Cut the Address Label portion of this page and affix it to the shipping box.
3. Within (5) five days of the receipt of your original order, package this completed form, the item(s) to exchange, and the original invoice, and ship to the address on the affixed label.

* Items will only be eligible for exchange under the following conditions:

-           Products must be in its original, pristine factory condition (unaltered, unworn, undamaged, with tags attached, in the appropriate packaging).

-           Products must be odor-free (any odors on the product will render the product ineligible for exchange).

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Customer Name: ___________________________________________________________ Order #: __________________

Item(s) to Return:

Reason Codes for Exchange

Replacement Item(s):

Please Note: Re-shipping and handling charges will be applied to your replacement order. We will ship your replacement order via the same method as your original order. And the charges required to complete the exchanges will be made on the credit card used in your original order.

Please send returned item(s) along with the Exchange Request Form to:

Beauty Essence, Inc.

ATTN: ProtaHair.com

39 W 29th Street, 5^th Floor

New York, NY 10001 

(212) 779-4247