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Shipping Policy

Products carried by ProtaHair.com are of the highest quality. As a result, we are striving to build a shipping program that both accommodates your needs and delivers product of the highest possible quality. All packages are shipped Monday through Thursday via UPS .

You can choose your shipping cost and time frame directly while you check out. Shipping methods available are UPS Ground, UPS 2nd Day Air and UPS Next Day Air. Please note that orders placed on Wednesday or Thursday might spend the weekend in UPS transit facility before it reaches your location.

UPS ground transit times vary greatly depending on shipping destination.
Click here to view the UPS Ground - Time in Transit map.

 

  • General
  • All orders placed by 1:00pm EST on eligible shipping days (as outlined above) will be shipped out from our warehouse that same day.
  • Orders placed over the weekend or on holidays will be processed on the following eligible shipping day.
  • If you have a special need or requirement, please contact us and we will do our best to accommodate your requests.
  • ProtaHair.com is not responsible for incorrect or undeliverable addresses/recipients.

 

  • Please note
  • ProtaHair.com is not responsible for delays and/or damages caused by the shipping carrier.
  • ProtaHair.com does not offer Saturday delivery.
  • There is an additional cost for shipments delivered to Hawaii, USVI and Alaska.
  • If you want to SHIP INTERNATIONALLY, please contact us, we will take your order over the phone and will let you know which products are eligible for International Shipping / please Note that Duties fees may occur.
  • Shipments are not available for delivery on the following days or the day after: New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

 

Prices are based on product weight and package dimensions. Please note that orders sent to multiple destinations will be charged per address.

 

  • Shipping and Handling
  • All shipments delivered to Hawaii and Alaska will incur additional in shipping charges. Please contact us for details.
  • Shipping charges for oversized packages may vary. In this event, a customer service representative will contact you prior to processing your order.
  • Orders placed by New York State residents will be subject to sales tax of 8.375%